Managed IT Support
Proactive IT support that keeps your business running smoothly—monitoring, helpdesk, and maintenance.
Proactive Managed IT Support
Keep your users productive and your systems running smoothly with proactive, security-first managed IT support. HXD Technologies provides ongoing helpdesk, monitoring, and maintenance so your team can focus on the business instead of fighting IT fires.
From daily helpdesk support to strategic IT planning, we're your complete IT department.
Our Managed IT Support Services
Helpdesk & User Support
Fast, friendly support for your team with SLA-driven response times. Remote and onsite assistance for workstations, laptops, printers, and office equipment.
🎫 Ticketing System
SLA-driven priority and escalation
💻 Remote Support
Fast resolution without leaving your desk
🏢 Onsite Support
When hands-on help is needed
📞 Multi-Channel Access
Phone, email, portal, and chat
24/7 Monitoring & Maintenance
Proactive monitoring and maintenance to prevent issues before they impact your business. Automated patching, health checks, and performance optimization.
👀 24/7 Monitoring
Servers, networks, and endpoints
🔄 Patch Management
Automated security and feature updates
⚡ Performance Tuning
Optimize system and network performance
🛠️ Preventive Maintenance
Regular health checks and updates
User Lifecycle Management
Streamlined onboarding and offboarding processes. Device provisioning, account setup, access management, and secure deprovisioning when employees leave.
👋 Onboarding
New hire setup and configuration
🚪 Offboarding
Secure account and data deprovisioning
💻 Device Management
Standardized builds and lifecycle tracking
🔐 Access Control
Role-based permissions and provisioning
Benefits
✔ Lower downtime and faster resolution of IT issues through proactive monitoring and a dedicated support team.
✔ Consistent security baselines applied across user devices, servers, and core systems.
✔ Predictable monthly support costs instead of unpredictable break-fix expenses.
✔ Happier, more productive users who know where to go for help and get answers quickly.
✔ A structured IT environment with documentation, standards, and repeatable processes instead of ad-hoc fixes.
Why Choose HXD Technologies for Managed IT?
Our managed IT model is built around security, reliability, and clear communication. We standardize your environment, document your systems, and provide a single point of accountability for IT. Whether you need a full outsourced IT department or support for your internal team, we focus on keeping your business running and your users supported.