Managed IT Support
Keep your users productive and your systems running smoothly with proactive, security-first managed IT support. HXD Technologies provides ongoing helpdesk, monitoring, and maintenance so your team can focus on the business instead of fighting IT fires.
Service Coverage
✔ Remote and onsite support for users, devices, and office infrastructure, including workstations, laptops, printers, and network equipment.
✔ 24/7 infrastructure and endpoint monitoring with alerting for outages, performance issues, and security events.
✔ Patch and configuration management for Windows, macOS, and key applications, aligned with security and stability best practices.
✔ Device imaging, standardized builds, and lifecycle tracking for desktops, laptops, and other endpoints.
✔ User onboarding and offboarding workflows, including account creation, permissions, email setup, and secure deprovisioning.
✔ Ticketing with SLA-driven response times, clear communication, and root-cause analysis for recurring issues.
✔ Vendor coordination for internet, VoIP, line-of-business applications, and third-party services so your staff is not stuck in support loops.
✔ Work-from-home and hybrid support, including VPN, secure remote access, and endpoint policies for remote users.
✔ Regular maintenance windows for updates, reboots, and health checks with minimal disruption to your operations.
Benefits
✔ Lower downtime and faster resolution of IT issues through proactive monitoring and a dedicated support team.
✔ Consistent security baselines applied across user devices, servers, and core systems.
✔ Predictable monthly support costs instead of unpredictable break-fix expenses.
✔ Happier, more productive users who know where to go for help and get answers quickly.
✔ A structured IT environment with documentation, standards, and repeatable processes instead of ad-hoc fixes.
Why Choose HXD Technologies for Managed IT?
Our managed IT model is built around security, reliability, and clear communication. We standardize your environment, document your systems, and provide a single point of accountability for IT. Whether you need a full outsourced IT department or support for your internal team, we focus on keeping your business running and your users supported.